Refunds
30 days, no questions asked
If Unicorn Panel is not for you, tell us within 30 days of your first paid invoice and we refund it in full. You do not have to explain why, and you do not have to argue with anyone.
What the guarantee covers
Your first paid invoice
The guarantee covers the first invoice you pay on an account. That is the one where you are still deciding, so that is the one we stand behind.
Thirty days from that invoice
Not from signup, and not from when you got around to installing it. Thirty days from the day you were charged.
The full amount
Everything you were charged, including any tax added at checkout. Not a credit, not a coupon: the money goes back to the card it came from.
How to ask
One message is enough
Use the contact form and choose Billing & invoices as the topic. Tell us the email address you bought with, so we can find the payment. That is the whole process.
Support hours are 9am to 7pm US Central, Monday to Friday. A request sent outside those hours is picked up the next working morning, and the 30 days are counted from when you sent it, not when we read it.
The honest limits
What the guarantee does not cover
Later renewals
Month two onwards is not refundable. You can cancel at any time to stop the next invoice, and you keep what you have already paid for until the period ends.
A second license on the same account
The guarantee is once per customer, on the first paid invoice. Starting a new subscription later does not start a new 30 days.
Anything you spent elsewhere
Servers, domains, and other providers are your contracts, not ours. We can only refund what you paid us.
Questions
The things people ask
Do I have to give a reason?
No. Ask within the 30 days and it is refunded. We may ask what did not work for you, because it is useful to know, but answering is not a condition of anything.
How long does the money take to arrive?
We process it as soon as we see the request. Stripe returns it to the card you paid with, and banks usually take five to ten business days to show it. The wait is the bank, not us.
Do I get the tax back too?
Yes. You are refunded the full amount you were charged, including any VAT or sales tax that was added at checkout.
What happens to my panel?
It drops back to the free tier: 2 servers and 2 accounts, with unlimited everything else. Nothing is deleted, nothing is locked, and your sites keep serving. If you are over the free limits you will need to bring the count down or start a license again.
What if I just want to stop paying?
Cancel instead. You keep access until the end of the period you have already paid for, and nothing renews after that. Canceling is one click on your account page, and you do not need to speak to anyone.
Does it cover renewals?
No. The guarantee is for your first paid invoice, which is the one where you are deciding whether the panel is for you. After that, canceling stops the next invoice rather than refunding the last one.
Try it with the risk on us.
Free for 2 servers and 2 accounts. If the paid tier is not for you, the first invoice comes back.